Terms And Conditions
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1. Legal Notices
SITE ACCESS
By accessing this web site, you agree to be bound by the terms and conditions appearing below. Please carefully read the following terms and conditions ("terms") governing your use of this website ("The Site"). Use of this Site constitutes your agreement to be bound by and to act in accordance with these terms. Poochey Shoos reserves the right to change the Terms at anytime. Any such changes will be posted on this Site and you agree to be bound by such changes.
COPYRIGHT NOTICE
Poochey Shoos, LLC a DIV of Presch, LLC and it associated companies ("Poochey Shoos") owns all copyrights for all material on this Site (which include but are not limited to, photographs, images, designs, graphics, illustrations, logos, icons, and other materials) or has a valid right from a third party to use the materials on this site. This site as a whole is protected by copyright, trade dress, all world wide rights, titles, and interests in and to which are owned by Poochey Shoos. Any modification or use of materials from this Site for any purposes not explicitly permitted is a violation of Poochey Shoos copyright and other proprietary rights. No part of this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of Poochey Shoos. © All rights reserved.
TRADEMARKS
Poochey Shoos owns all trademarks, service marks, trade names, logos, and domain names, used on or in connection with this Site. "Poochey Shoos™, Designer Paw Wear™, Presch ™, P and Crown (SM), The Designer Dog Shoe™, DeniTenni™ logo designed shoe box, P and Crown with polka dot design trade dress, and its other brand names and its logos are trademarks of Poochey Shoos, LLC DIV. of Presch, LLC. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission.
Disclaimer/Limitation on Liability
Use of and browsing in this site are at your own risk. Neither Poochey Shoos nor any party representing Poochey Shoos in creating, presenting or otherwise affiliated with this Site are liable for any indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of this Site. To the extent permitted by law and without limiting any of the foregoing, everything on this Site is provided to you on as "as is" basis, without warranty, either express or implied, of any kind, including , but not limited to the implied warranties of merchantability, fitness for specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Check your local laws.
2. Privacy Statement
We want all of our visitors to have a safe, enjoyable experience using our site. Below is our current privacy policy.
Our Commitment To Privacy
Your privacy is important to us. Poochey Shoos values our consumers' privacy and have made it our policy to provide online content that requires minimal collection of information from our visitors. Furthermore, to better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on under terms and conditions on our homepage and at every point where personal information may be requested. Poochey Shoos reserves the right to change, modify, add to or remove portions of this policy at any time. Please check this page periodically for any changes.
Below are some of the ways in which a visitor may provide information to us online and how we may use that information.
Domain Name Recognition
Poochey Shoos' server collects the domain names of visitors to our website; however, they do not recognize individual email addresses. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Poochey Shoos uses this information to measure the overall use of our site and provide direction for its continuous improvement.
Information Actively Provided by Our Visitors
Poochey Shoos only collects personal information from our visitors on a voluntary basis. Personal information may include name, address, email address, phone number, etc. Unless specifically stated, we do not require this information to obtain access to our site. The personal information we collect is used by Poochey Shoos only for the specific purpose for which it is submitted, as indicated on our website. For example:
Join The Shoo Club
The Join The Shoo Club page allows you to register for our periodic email newsletters or updates by providing your name and email address. Any email you receive from Poochey Shoos will allow you to "unsubscribe" from this informational service at any time. We do not distribute this information to any third party unless required to by law.
Tell a Friend
The Tell a Friend page requires visitors to enter another person's personal information and/or email address in order to use the feature. We only use this information to allow visitors to share certain website content with friends, and delete the information within a reasonable period of time after it is no longer needed.
Contact Us
The Contact Us page allows visitors to contact Poochey Shoos in doing so this requires visitors to enter personal information and an email address in order to use the feature. We only use this information to allow visitors to contact a member of our team, and delete the information within a reasonable period of time after it is no longer needed.
We do not rent, sell, or share email addresses with any other company or organization.
Finally, we never use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How You Can Access Or Correct Your Information
Visitors may modify personal information stored by Poochey Shoos by email at .
Please include your full name, email address and phone number in case we have questions.
3. Shopping Online Policies and Returns
100% SATISFACTION EXCHANGE POLICY
At Poochey Shoos, we want you to be completely satisfied with every single one of your purchases. We believe in high quality products and extraordinary customer service. We will happily exchange any product for another product or e-store credit for any reason within 10 days of your receipt of the merchandise with no processing fee other than shipping.
Please note: We only accept only accept product exchanges or store credits for products ordered and shipped directly from this site. If you purchased your product from a Poochey Shoos authorized retailer or Poochey Shoos authorized online retailer then please contact them directly with regards to you purchase.
For Orders Shipped to the Continental US:
Full product exchange will be available for up to 10 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email at customerservice@poocheyshoos.com during this 10-day period to qualify. If your return is in any way a result of an error by Poochey Shoos, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by Poochey Shoos, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s) as well as shipping out a new product to you. You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. Upon receipt of your product we will immediately ship you out the new product that you have requested. No returns or exchanges will be available after the 10-day period has expired.
For Orders Shipped Anywhere Other Than the Continental US:
Full product exchange will be available for up to 10 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email at customerservice@poocheyshoos.com during this 10-day period to qualify. If your return is in any way a result of an error by Poochey Shoos, please be sure to indicate the nature of the error when requesting the RMA number and a customer service specialist will provide you with further instructions.
If the return is not a result of an error by Poochey Shoos, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s) as well as shipping out a new product to you. You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No store credit or exchanges will be available after the 10-day period has expired.
Returning a Gift:
If you have received a gift from Poochey Shoos and would like to exchange it, you may do so by requesting an RMA number during the 10-day period following receipt of the order. As soon as the return is received, we will issue you a, e- Store Credit for the full amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the site. Don't worry, we will not alert the person who sent you the gift as to your return request.
Important Notes and Restrictions:
Exchanges and store credits will not be available if the returned products have been damaged, altered, or used in any way before arriving at the Customer Service Center.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it, otherwise return will not be accepted.
As a safeguard against potential abuse, Poochey Shoos reserves the right to deny a store credit to anyone who has made what we determine to be excessive returns.
ADDRESS ERRORS
A fee will be applied to all orders where you provide incorrect or an undeliverable mailing address:
The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.
REFUSED AND UNCLAIMED SHIPMENTS
Please note a $25 fee will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
SHIPPING INFORMATION & COSTS
All items from Poochey Shoos will ship direct to you from our warehouse. Shipping times do vary somewhat, so be sure to carefully review the shipping options available for your country when selecting your shipping service. For each shipping service, we will indicate the corresponding price and estimated timeframe. If we determine that we will not be able to deliver within the promised timeframe, we will immediately contact you by email (within one business day).
Because we use UPS, DHL and FedEx to deliver most packages, we are unable to ship to PO Boxes and APO/FPO addresses. Please be sure to provide a street address for all orders.
For International shipments it is important to note that the customer is solely responsible for all duties, tariffs and clearance fees for orders shipped outside the USA.
PAYMENT METHODS
The following payment options are available at Poochey Shoos: payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone; payment by cashier's check (by mail); and payment by money order (by mail). If you wish to pay by cashier's check or money order, or by phone, please contact our sales team directly at to place your order and you will be given the payment address and/or toll free telephone number. Please note that credit cards will be charged on the day of shipping your order from our warehouse.
SALES TAX
Texas sales tax will be collected on all orders being shipped from Texas to addresses in Texas.
Prices
All prices are subject to change without notice.
Product Availability
If a product is on backorder, and temporarily out of stock, we will contact you immediately and inform you of the expected delivery date.
